Shipping policy

Shipping Information

Thank you for shopping with Maritana Mall. We currently offer shipping within Australia only.

At this time, we do not offer international shipping.

Processing Time

Orders are generally processed and prepared for shipment within 2–3 business days after your order is successfully placed and payment has been confirmed.

Orders are not normally processed or dispatched on weekends or public holidays. Orders placed during weekends or public holidays will begin processing on the next business day.

During periods of high order volume, promotions, or unexpected circumstances, processing may take slightly longer. We will do our best to keep any delays to a minimum.

Shipping & Transit Time

Once your order has been processed and dispatched, the estimated transit time is approximately 3–5 business days.

Estimated Total Delivery Time

Processing: 2–3 business days
Transit: 3–5 business days
Total estimated delivery time: 5–8 business days

Delivery times are estimates and may vary depending on your location within Australia, the shipping carrier, weather conditions, public holidays, or other circumstances outside our control.

Shipping Area

We currently ship to addresses within Australia only.

We do not currently ship to international destinations.

If an international shipping address is entered at checkout, the order may not be accepted or processed.

Order Tracking

Once your order has been dispatched, you may receive shipping confirmation and tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been handed to the carrier.

Delivery Delays

While we aim to deliver all orders within the estimated 5–8 business day timeframe, occasional delays can occur due to circumstances beyond our control.

These may include:

  • Severe weather
  • Public holidays
  • Carrier delays
  • Incorrect or incomplete delivery information
  • High shipping volumes
  • Remote or regional delivery locations
  • Other unforeseen circumstances

If your order has not arrived within the expected timeframe, please contact us so we can assist you.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that your shipping information is incorrect, please contact us as soon as possible at support@maritanamall.com.

Once an order has been dispatched, we may not be able to change the delivery address.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.

We may request information or photographs of damaged packaging or products to help us investigate the issue with the shipping carrier.

Contact Us

If you have any questions about shipping or your order, please contact us:

Maritana Mall
Email: support@maritanamall.com
Phone: (03) 9931 1138
Address: Maritana St, Kalgoorlie WA 6430, Australia

We are happy to assist you with any shipping-related questions.